Terms and Conditions


Terms & Conditions

Effective Date: January 1, 2023


Welcome to PINK LUCY! Please read the following Terms and Conditions carefully before placing your order. By completing a purchase on our website, you agree to all terms outlined below.


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About Our Business

We are not an online boutique or a design house.

Every garment is made-to-order, crafted specifically for you in-house at our U.S. manufacturing facility. This ensures a high standard of quality, exclusivity, and craftsmanship.

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Production Timeframe

All orders are made to order and require 20 to 40 business days for production before shipping.

Please note: Business days do not include weekends or holidays.

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No Cancellations or Refunds

  • Once an order is placed, it cannot be canceled for any reason.
  • We do not offer refunds.
  • If a return is approved, store credit only will be issued — no exceptions.

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Returns, Exchanges & Store Credit

  • Returns are only accepted with prior approval and apply to eligible items only.
  • Approved returns will receive store credit (minus a 25% restocking fee).
  • Customers are responsible for return shipping costs.
  • No changes can be made to your order once it has been placed.

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Final Sale Policy

The following are FINAL SALE and cannot be returned, exchanged, or credited:


  • Custom apparel or made-to-measure items
  • Items discounted 30% or more
  • Items marked as final sale

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Shipping & Delivery

  • Orders ship after the 20–40 business day production period.
  • Standard shipping timelines apply once your item has shipped.
  • We are not responsible for lost or stolen packages after they are marked as delivered by the carrier.
  • Please double-check your shipping address for accuracy.

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Sizing & Order Accuracy

  • Please review size charts, garment descriptions, and customization options before placing your order.
  • We are not responsible for incorrect sizing due to customer error.

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Legal Disclaimer

  • We are not liable for any indirect or consequential damages arising from the use or misuse of our products.
  • Our total liability is limited to the purchase price of the item.

 

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Intellectual Property

All product images, text, graphics, designs, and logos on this site are the property of PINK LUCY OFFICIAL, INC. and may not be copied or reproduced without permission.

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Governing Law

These terms are governed by the laws of the State of [Insert Your State]. Any disputes shall be handled within the jurisdiction of this state.

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Customer Agreement

By purchasing from our website, you confirm that you have read, understood, and agree to all terms listed above. We reserve the right to update these Terms & Conditions at any time.